Return policy
Monostark Return & Refund Policy
At Monostark, we are committed to providing excellent service and a pleasant shopping experience for all our customers. Our return and refund policy is designed to ensure maximum satisfaction under specific conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items.
Sale items are not covered by this guarantee.
No Refunds on Sale Items
Items purchased during a sale or clearance event are not eligible for refunds.
These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Monostark does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Deadline
All return requests must be submitted within 30 days of receiving the item.
Returns requested after this period will not be accepted.
Please make sure to respect this timeframe to remain eligible for a return.
Exchanges for Sale Items
Sale items cannot be exchanged, even if the size is incorrect.
Please make sure to select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items.
If a product shows manufacturing defects, it can be returned for a full refund or replacement, depending on your preference.
Return Process
To start a return, please send an email to:
Monostark@outlook.com
Once your return request is approved, you will receive detailed instructions on how to complete the return process.
Return Form Requirement
Returns cannot be processed without a completed return form.
Please ensure that the return form is included with your return shipment to guarantee proper handling.
Conclusion
Monostark is dedicated to ensuring customer satisfaction.
By respecting our return and refund policy, we can process all returns efficiently and fairly.
For any questions or concerns, feel free to contact our customer service team at:
Monostark@outlook.com