Shipping and Delivery
Shipping Policy – Monostark
Order Handling Time:
Orders are processed within 1 to 3 business days (Monday to Friday). After processing, your order will be handed over to the carrier company and prepared for transit.
Transit Time:
Shipping times are estimated at 4 to 8 business days, with shipments dispatched from Monday to Friday.
Shipping Countries:
This shipping policy is valid for deliveries within the United States.
Shipping Costs:
Shipping is completely free. Monostark covers all shipping costs for every order, with no minimum order quantity required.
Tracking Your Order:
You will receive an email confirmation once your order has been shipped, including a tracking number to follow your delivery.
Canceling an Order:
If you wish to cancel your order, please contact our customer support team at Monostark@outlook.com before the order is shipped.
We will process your cancellation and issue a full refund to your original payment method.
Once the order has been shipped, cancellation is no longer possible, and the return process must be followed instead.
Damaged on Arrival:
Please inspect your order upon delivery. If you notice any damage during transit, contact us immediately with a description and clear photos of the damage.
We will arrange a return, replacement, or refund according to your preference.
Delayed Orders:
If your order has not arrived after the maximum delivery time (11 business days), we sincerely apologize. Sometimes delays can occur due to severe weather, holidays, or carrier-related issues.
Please allow an additional 2 business days.
If your package still has not arrived after this period, please contact us, and we will assist you in locating your order.
Customer Support Contact:
For any questions regarding your order or shipment, feel free to contact us:
Customer Service Hours:
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Monday to Friday: 9:00 AM – 6:00 PM
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Saturday and Sunday: 9:00 AM – 2:00 PM